Product awareness.
Neura answers based on the page the shopper is on. "Is this in stock?" needs no product name.
End-to-End Commerce Agent
Your best person on the floor. Now everywhere
Think of your best store manager. The one who remembered the size, knew what was in the back, and settled a return before they finished asking. Now give that person to every customer, at once.
That is Neura. An AI agent that recommends, sells and supports, remembers every shopper, and sounds like your brand on every channel.
Why Neura
B2C shopping is different. Every conversation holds weight. Are you leveraging that signal and acting on it?
Your best manager does, but they work one shift, in one store, with one customer at a time. Everyone else gets “our team is unavailable.” Neura gives every customer that manager, on every channel, at any hour.
The conversational storefront
Every customer journey starts with a conversation.
Follow one shopper, Daniel, from his first question to the order.
Browse
He says what he wants.
Neura finds the closest match, confirms it is in stock, and shows the price. Nobody on your team is online. Neura is.
Considered purchase
He asks what a $399 purchase raises.
EMI, delivery, warranty, what goes with it. Neura answers in the moment, which is when shoppers decide.
Purchase
He buys without leaving the chat.
The confirmation and the order number arrive in the same conversation, and he can ask for tracking whenever he likes.
Thursday, 9:14 AM
He comes back on WhatsApp. Neura already knows him.
Recognised
He does not start over.
Neura confirms who he is with a one-time code, then picks up where Tuesday left off. Nothing to repeat.
Context
Every customer has one record.
Past orders, preferences and every conversation across web chat and WhatsApp, in one place. Neura reads it before it replies, and your team can read it too.
Capture
It learns from what he says.
When Daniel mentions what he plays at home and the style he likes, Neura saves it to his record. No survey, no extra step for him.
Thursday, 9:20 AM
His replacement is arranged before he finishes typing.
Procedures
His request starts a procedure.
You write each one once: replacements, returns, order changes. Neura follows it the same way on the thousandth conversation as on the first.
Forms
It asks for details with a form.
When it needs an order number, a description of the fault or a short video, Neura sends a form inside the chat. The answers go straight into the procedure.
Connectors
It works with your systems.
Neura checks the order and the stock, books the pickup and confirms it through the tools you already use. It does the task for him instead of sending him to a page.
Outcome
Every action ends in a result you can see.
Replacement booked, refund issued, handed to your team. The outcome is tracked for each conversation.
Setup
Who taught Neura how you handle a faulty device? You did, by talking.
Setting up and updating Neura is a conversation, not a project.
Say it
Tell it the way you would tell a new hire.
Describe how your brand sells and serves, out loud or in writing. Neura turns it into instructions and procedures.
Update it
Change your mind any time.
Update an instruction by voice and Neura follows the new version from the next conversation.
Let it learn
It keeps learning from the conversations.
When customers keep asking something your instructions do not cover, Neura suggests the answer and you approve it. Your instructions get sharper as customers talk to it.
Friday, 9:02 AM
Your team starts the morning already caught up.
Answers at midnight. Handed over with context.
Neura handles the night, the weekend and the sale spike. What needs a person arrives in your inbox with the full story, so nobody asks the customer to start again.
Answers at midnightWorks through a sale spikeHanded over with context
What's new
Things we shipped recently.
The running list, newest first.
16 updates
Next best action.
Neura offers the next step in its first reply, like cancelling an order or booking a demo. One answer starts it.
Neura now understands audio messages.
Customers can send a voice note in their own language and get an answer, with the conversation carried on as usual.
Upload your offline store information.
Neura can suggest nearby stores, fall back on a store when something is out of stock online, capture store visit requests and check inventory in store.
Magento is now a native integration.
Connect Magento Open Source or Adobe Commerce 2.4.x, self-hosted or PaaS, alongside Shopify and WooCommerce. Your catalog stays in sync automatically.
A redesigned chat widget.
A refreshed welcome screen, starter questions, history, response cards and message box. Pick a full-height side panel or a compact floating window. Your branding and placement stay.
A more consistent workspace.
Every list has its pager at the top with real totals, search comes first, dates are shorter, and form submissions show one form at a time. Pages update on their own.
Instruct Neura by talking.
Describe how your brand sells and serves, out loud or in writing. Neura turns it into instructions and procedures, and you can update them by voice any time.
Shopify connector.
Connect your Shopify store so Neura works from your live orders, customers and catalog.
WooCommerce connector.
The same live view of your store for WooCommerce, so the answers match what is in your admin.
Neura works with your systems.
It checks the order and the stock, books the pickup and confirms it through the tools you already use, instead of sending the customer to a page.
Write a procedure once.
Replacements, returns, order changes. Neura follows each one the same way on the thousandth conversation as on the first.
Forms inside the chat.
When Neura needs an order number, a description or a short video, it sends a form in the conversation. The answers go straight into the procedure.
One record for every customer.
Neura confirms who a shopper is with a one-time code, reads their past orders and preferences before it replies, and saves what they tell it.
Handed over with context.
What needs a person arrives in your inbox with the full story, so nobody asks the customer to start again.
Web chat and WhatsApp.
The same Neura, the same memory and the same rules on both. Instagram, Facebook, Voice and more are coming soon.
IntegrationsMeets shoppers where they are.
Meets shoppers where they are.
Works with what you already run.
Neura talks on the channels your customers use and acts through the systems you already have. Nothing to migrate.
Channels
Web chatWhatsAppInstagramFacebookVoiceGmailViberSlackMicrosoft Teams
Available on Web chat and WhatsApp today. Other channels coming soon.
Your stack
Storefront
ShopifyWooCommerceBigCommerceMagento
Support and CRM
ZendeskFreshdeskGorgiasHubSpotSalesforce
Shipping and payments
ShipStationStripePayPalKlarna
Teach it your way
Add a knowledge base, link your website, connect your tools. Neura follows your tone, policies and escalation rules.
Your team can step in
Hand any conversation to a person, automatically or by hand, with the full context attached.
Built for high-stakes data
SOC 2, ISO 27001, ISO 27701, GDPR and CCPA.
Get started
Every customer deserves your best person.
See Neura answer, remember and act in your own store. Set up in minutes, with no code.
Ask anything, in any language.
No-code setupHuman takeover built inWeb chat and WhatsApp today, voice next